Bmo Part Time Jobs 2022 – Customer Service Representative

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Bank of MontrealBmo Part Time Jobs 2022 – Customer Service RepresentativeEdmonton, Alberta, CA

Job Overview

is currently hiring on a vacant job post of based inPlease read the job detail carefully before applying

Job Description:

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Job Responsibilities:

  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Contributes to meeting branch business results and the customer experience.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.

Job Requirements:

  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Verbal & written communication skills – Basic (in business environment).
  • Collaboration & team skills – Basic (in business environment).
  • Readiness to collaborate and work in different capacities as part of a team.
  • Passionate commitment to helping customers.
  • Organization skills – Basic (in business environment).
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • A focus on delivering a personal experience to customers.
  • Basic knowledge learned on the job.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.

Job Details:

Company: Bank of Montreal

Vacancy Type: Full Time

Job Location: Edmonton, Alberta, CA

Application Deadline: N/A

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Bank of MontrealBmo Part Time Jobs 2022 – Customer Service RepresentativeEdmonton, Alberta, CA